In this podcast episode, host Michelle Frechette is interviewed by Macus Burnette to introduce “WP Trail Buddies,” Michelle’s initiative to help newcomers at large WordCamp events feel welcome and connected. The program pairs first-time attendees with experienced veterans for mentorship and support, easing anxiety and fostering community. Michelle shares her own WordCamp experiences, explains how…
In this podcast episode, host Michelle Frechette and guest Sam Waines from Barn 2 Plugins dive into the world of video content creation within the WordPress community. They discuss practical tips on equipment, editing software, and the importance of audio quality. Both share personal experiences, challenges, and lessons learned, emphasizing storytelling and authenticity as keys…
In this podcast episode, host Michelle Frechette welcomes Felix Arntz, a senior software engineer at Google, about his decade of contributions to the WordPress community. Felix shares insights on effective communication, persistence, and attention to detail in open-source collaboration. He highlights the importance of building relationships, learning from others, and embracing the welcoming nature of…
In this episode of the Post Status Happiness Hour, Michelle Frechette chats with Mark Westguard, the creator of WS Form, a powerful and flexible form-building plugin for WordPress. Mark discusses WS Form’s standout features, including its advanced conditional logic, breakpoint selectors for responsive design, and its capacity for complex customizations and integrations. They explore creative…
In this podcast episode, Michelle Frechette and Corey Maass explore the intricacies of managing online communities within the WordPress ecosystem. Michelle shares insights from their involvement with a Mastermind group and moderating a Facebook group for LearnDash, emphasizing the importance of nurturing community connections. Corey discusses their experiences with various online platforms, including email groups,…
“A crisis can either build you or break you.” In this episode of Post Status Excerpt, David and Cory reflect on a tough question: What can help WordPress professionals weather the storm of being an entrepreneur in challenging times? Cory shares four types of people who can offer support in their own unique ways: spouses,…
Let me just tell you right off the bat: my business has grown from my mastermind group. And Ken Wallace…well he really knows what he’s talking about. If you need some extra business support (especially now), you’re not alone. In fact, Ken has bet his own business on it. In this episode, you’ll learn what…
Micah Rowland isn’t your everyday builder. He doesn’t build homes, cabinets, or even software. As COO of Fountain, Micah builds people, teams, and processes. He offers a wealth of advice on building and scaling teams, and the importance of documentation. But what we talk about isn’t just applicable to building teams – it’s applicable to…
Joe Howard is the founder of WP Buffs and has lots of experience managing a fully remote team, building a business on Monthly Recurring Revenue (MRR), and of-course, offering top notch support to those who need it. In this episode we get deep into a lot of different topics surrounding those area, and much more….
Nancy Hildebrandt has a lot of experience in documentation and software systems, starting back in the Sun/Java days. In this episode, we talk all about building out a good support system and what that process looks like. We also talk about the importance of creating good documentation, listening to your customers, and so much more….
GiveWP is a plugin that helps you accept donations on your WordPress site. I got to talk to Matt and Devin about all sorts of other stuff though, like collaboration on a large team and the importance of great support. Show Notes GiveWP GiveWP on Twitter Scaling your WordPress Support for Growth
Ryan Sullivan is the founder of WP Site Care, a business that helps service and maintain WordPress sites. In this episode, we talk about building a business that meets a need and defines expectations, some great tools for running a support business, and what customer care really means. Show Notes Ryan on Twitter WP Site…
Russell Aaron is a backend developer working for WebDevStudios and working out of Reno, NV. He’s done lots of work within the WordPress community, including work on the plugin Maintainn Tools, which he uses to help troubleshoot websites. Show Notes Russell Aaron WebDevStudios Maintainn Maintainn Tools Pluginize Query Monitor
In this episode of WordPress Weekly we covered the headlines of the week and then spent the second half the … Continue reading WPWeekly Episode 119 – The Triple A Of WordPress Support, WPSitecare →
